Please go to our opening hours page to find out. This is subject to change.

You can visit our opening hours page to see the details of specific holidays.

No. We operate explicitly after 6pm during select week nights and on weekends. The venue sits historically in a place of professional business and the space operates as a co-working space during the hours between 8am and 5:30pm Monday to Friday. For more details please visit our Sister Brands page.

Yes absolutely. We encourage you to bring your cards to play or trade with other members. Please be mindful that Gryd Gaming takes no responsibility and can not be held liable for any loss or damage incurred as a result in or around the venue.

No. We have a very significant board game library. If there's a game that you'd like to play that we don't have at our venue then please let us know and we may be able to arrange for it to be in the venue.

Yes we have a significant number of options relating to role-playing games. For a very small fee ($5 currently, subject to change), you may borrow these books one at a time from reception for reference or inspiration. These books must be returned by you to reception before you leave.

Yes we have many console games, you can ask at reception if we have a particular game and if we do will swap the current game out.

Please use the Yellow and Blue bins centrally located on each floor to dispose of your rubbish. This helps both the venue other guests maintain a safe, clean environment for people to enjoy.

Yes sometimes we may organise for food to be brought in for specific events. We don't cook food on premise. If you'd like to bring some food you're more than welcome.

If you'd like to find out more about our watch parties please visit our events page to find dates. Sometimes we may advertise more directly on the main page for large events. There's approximately, 75 seats that can be reserved so you can enjoy all the action across 10 different areas for these events. Depending on the interest of the group will determine how that party seating is defined.

Yes once in a while we will show various films in one spot in the venue, we do not advertise which films, nor take any requests for films at a particular time, this will be curated by staff and is based entirely from the physical media we have on hand and are licensed to show. So to avoid disappointment, we suggest you just enjoy what's currently on offer at any point in time.

We have a vending machine on Level 4 managed by a company, and we also sell a selection of non-alcoholic drinks from reception (must be 18+ for drinks under the banner of ‘non-alcoholic’). The vending machine has a variety of assorted food and sugar/non-sugar drinks to purchase. There is also glasses and filtered tap water on all floors.

Yes. The PCs load from a server and store nothing locally, on each consecutive reboot of the system they will NOT retain any login credentials. These loaded images do not cache, or log any usernames or passwords. All information that is sent via these online service applications is done via their own secure methods. All we do is ask that when you're finished with the PC, you kindly go to the 'Windows Start Menu' (at the bottom left) and Reboot. Wait until the screen goes to the initial boot screen, and you're all set. If you have any issues please contact us for instructions.

Yes. Without an account you can't access the space. We validate that every person who comes into the space is who they say they are.

We store your data encrypted on our privately owned company servers in secure data centres. We store the bare minimum of information relating to verifying your identity within our space. Your information is not sent outside of Australia.

Yes. If you make a request we will respond within 14 days to the request on how and what cost will be associated with the request. You will be asked to provide identity information at the time to confirm you are who you say. The request is for information that directly pertains to you as an individual (and is not relating to the privacy of another individual, that is, some information could be redacted if it contains sensitivity relating to another individual). This may include transaction history, identity information, photos, videos, or logs of communication, etc. Most of the information we hold is already freely available to you via the online system.

Currently, yes. Gryd Gaming has for now made the decision to be 18+ only. We may in the future open our Saturday between 10am and 6pm and Sunday between 12am and 8pm for teenagers 15+ if there's enough interest from the community.

No. But we do expect that you wear covered shoes, and that you wear clean, and appropriate attire. Nothing offensive, and no beachwear.

If there's a themed party, it's not a requirement to dress to the theme, it's all part of the fun.

Yes. Gryd Gaming is a BYO venue. You are able to bring sealed alcohol in limited quantity to the venue. The alcohol you bring must be available as purchase on the retail market at places like BWS, Dan Murphys, and other liquor outlets. We do not accept any homebrew, repackaged, or refilled alcohol. Please note that we reserve all rights to check it's all sealed on entry. By bringing alcohol you agree that you will act responsibly relating to your consumption of the product and will not create any issues in or around the venue as a result of your consumption of alcohol.

Yes and No. You can only let people into the venue who have paid for a ticket for the night, and who are part of your party/group.

Yes. We have lockers so if you want to go off somewhere else for a period of time, or you want to store something so you're not holding onto it all night, we have 16 lockers available for use. These lockers are under constant video surveillance. With that said, we make no assurance and accept no liability with any loss or damage that may come as a result of this. We ask that you make the judgement on what is an acceptable risk. While we expect any theft or damage is extremely unlikely in the venue it is still possible.

If you have reserved the space, you can leave it there unattended for the length of your reservation. We would ask though that if you're planning on leaving the venue for a few hours that you kindly finish your game and pack the board game away so other groups are able to play that game.

Yes. If you reserve a table we guarantee that you will have full access to that table/room/PC/console/etc for the period of your reservation. On arrival it may be necessary for staff to kindly ask anyone presently using it to move from the area as they may not be fully aware of its reservation status.

You will need to contact us to be let back into the venue. After 11:30pm there is no way back into the venue without being let in by staff.

GrydGrynd commences on either a Saturday or Sunday from 2am (on specific dates and subject to change). You can find out more on our Gryd Grynd page, or here on our Events page.

We ask that all patrons who attend these events abide by their rules as to help minimize any problems in the immediate vicinity of the venue. Please go to our Gryd Grynd page with extra information available in our Terms and Conditions page to read what is expected/allowed in full.

Please Contact Us immediately so that we are able to deal with the situation. We ask that no guest takes it on themselves to deal with these issues. Gryd Gaming staff will resolve any issue immediately and make sure that these individuals are removed (and possibly banned) from the venue entirely.

With the permission of Gryd Gaming this may be possible but we do ask that you only photograph/film yourself and your friends, and ask that anyone else who would be in the content that it's ok with them. Please do not just assume that it's ok without asking first. Please visit the Terms and Conditions page to read more about this.

We ask that you talk to us briefly first, but generally yes you may as long as you are respectful to staff and other guests within the venue. We may ask that you sign a waiver under some commercial situations.

Yes if you hire one of the streamer pods, you're in an environment where you are away from the other guests and can broadcast commercially.

Unfortunately no. While it may be possible to provide access to accessible facilities on a case by case basis, the venue is not formally accessible to people who are in a wheelchair.

Yes. Please contact us and we can work out the details of what it is you want to do. Gryd Gaming is happy to collaborate on lots of different ideas from the community.

No. There's no drinking allowed outside the venue. That includes outside the lift foyer door on the ground floor, in the lift, on the ramp, and in the courtyard. This is to help facilitate a healthy environment for all businesses that occupy the building and the surrounding area.

Again no. Under both the Smoke-free Environment Act 2000, and the Strata Schemes Management Act 2015 it's an offence to smoke within 4 metres of entrances and exists to public buildings. We ask that you move away from the building (and subsequently other buildings) if you need to smoke/vape for the health and safety of others in the area.

Anything that is broken we ask that you report it on our Oh-No! page. So that we can manage it. If it's dangerous in nature and could cut people (glass, plastics, etc) please contact us immediately so it can be resolved. We do NOT expect you to pick up broken glass or handle dangerous items and we simply ask that you and anyone else move away from the area and report it directly so it can be cleaned up.

If you're feeling unsafe for any reason, please talk directly to staff. We will be able to assist.

If you're feeling like there's a problem with you physically please let us know and let your friends or someone nearby know immediately so we can help you resolve whatever issue you're dealing with.

Yes. But we do a venue lockout at 11:30pm. So you need to have pre-booked and paid online to be granted access by staff. We will not accept walk-ins after 11:30pm. The same entry fee applies regardless of how little time you spend in the space.

Please see the Terms and Conditions to understand the refund policy of the venue. The blanket policy does not always apply but please understand we do have staff to pay. If you feel you may not show up, then it may be best to not reserve your access, and simply pay on arrival.

We’re sorry you’re unhappy about something, but we absolutely undersstand even with the best of intentions things happen. We’d be happy to organise a meeting with you or discuss this with you directly. Please contact us.

Yes, your entry is entry for the whole period defined by your ticket. Typically it’s entry for 1x 8-hour block of time starting and ending at specific times. Please see opening hours for a detailed list of bracketed times we are open.

No. We specifically ask that you use the provided accounts on our console machines. This keeps things very simple for people, and doesn’t leave any uncertainty about other people’s accounts being retained or the staff needing to setup the console again.

No. We may offer this at a later stage, but because these platforms are non-commital, we strongly suggest you create your own accounts so you have your own stats and own access at other venues. It’s very simple, and very safe to create your own Steam/Epic accounts and they have various free-to-play games, many of which are played by millions of people globally and quite a few are pre-installed. These games will automatically show up as being installed and playable. Think Counter-Strike 2, Dota 2, Fortnite, Team Fortress 2, Destiny 2, Valorant, Rocket League, Dauntless, Fall Guys, Path of Exile, and many more.

There are situations where not everything works together nicely. We aim to have as much available to people with as little hassle as possible, but we can’t guarantee that everything will play the way it’s intended.

Some things may not play as well as it does in your own private setup at home. We fully appreciate that we don’t have the ultimate hardware, but we do strive to continue to improve the opportunity for players to enjoy more and better things at higher fidelity as time goes on. We are confident though that you’ll find something you’d like to play at our venue. Please see our Games List to help find what works for you.

Head over to our events page to see events are coming.

Yes. Part of providing the discount on the membership is that the money is paid upfront.

Generally the best way to manage costs if you plan to be at the venue 3 or more times a month regularly is through membership tiers. The more you’re going to be there, the more higher tier memberships make sense through discounts.

You can reserve PCs for a cost, but you don't need to reserve them if they're available. But to guarantee your place on the LAN on busy nights, you may need to reserve it at a cost.

No. We are expressly a non-gambling venue. That includes informal gambling amongst friends. It’s something that we do not, and legally cannot accept in our venue.

As part of offering further discounts across these memberships we ask for the payment upfront for the entire year. For a reduced lock-in period there are monthly memberships available. Please visit our pricing page.

We consider the discounts and benefits across those membership types significant, and with that we ask you honour that monthly cost for a set period of time.

Yes, and no. We do build all our own gaming PCs from parts we consider quality, and have the experience to back up those views. We are happy to give you advice and assist in your PC builds free of charge. With that said there are better more focused businesses locally who are happy to sell you PCs as a product and support under full warranty. We will happily make recommendations of businesses to you.

Possibly. It really depends on if we can showcase it or not.

In part yes. We will showcase items for businesses and individuals from time to time under a bailment arrangement. All discussions on the sale of an item will be directed to you as the bailor, with zero commission owing to us and have zero involvement in the negotiation of sale. If you'd like to discuss this with us, please get in touch.

At this stage, no. Possibly in the future we will but it's not currently part of our short-term plans.

We appreciate the support for our business. As for escrow, no. We don't have an Australian Financial Services License (AFSL) under this business. We may in the medium-term offer you the benefit of using our platform to sell items, but we will only manage the workflow connecting to third-party escrow services, not the escrow service itself. We can make recommendations of local and online services to you, those who hold the relevant licenses or trust-account status under law, ie under ASIC guide 133 (Custodial/Depository Services) or solicitors.

Yes you'll notice that both here on the website and in the physical venue there are some elements of generative AI. The few prints in the venue and

We will add the ability to add your own avatar soon as we add out other features that simply weren't ready for delivery at this stage.

Talk to us at reception, we'll provide the darts, you provide the skills, just make sure the room is available first. And if in doubt, book the room for a few hours.

No. Just use them as with everything in the venue, if you want to make sure you'll have access reserving it is a good way to go.

Yes, for now we are 18+ only for general entry. We periodically run competitions for various games which many will be open to either 13+ or 15+ teenagers also. These are likely to be held on Saturday starting at 10am, possibly running into the night in a designated area, and also on Sundays from 10am to 8pm. Please see individual events for when these come up to enter the comp.

Call us and let us know as soon as you realise, we'll store it securely and you can pick it up before closing, or at your earliest convenience.

Yes. To simplify payments, we have made the decision to include transaction fees within the pricing model. That means you can always be confident the price we say is the amount that you pay within hidden charges.

We've kept the pricing simple, and made it as transparent as possible. The more you use the venue in a consistent monthly fashion the more you will benefit from higher priced monthly tiers.

Technically yes. We will happily process it that way. But we prefer if you purchase it online. We don't accept cash transactions, and we include processing fees in our advertised pricing. So there's no disadvantage in making the purchase online.

Look for the number of the product you want to purchase. Enter that number into the panel on the right hand side to make your selection. Provide your card for payment when asked to do so. And grab your happy snacks from the drawer at the bottom when they drop.